Fees: Fees shall be __Per Invoice(s)_ for services as per currently published rates. Payments are to be made to Service Provider and given to Service Provider prior to, or on the day, services commence for the given period stated in scheduled appointment confirmation unless otherwise agreed upon by both parties in writing as an addendum to this agreement. A final invoice will be sent to the Client, at the end of the contracted period, by email or US mail, outlining the services provided and the outstanding balance, if any, to be paid. Upon Client’s request to provide future services, Client agrees that this contract shall be renewed or extended in its entirety, without further written authorization. The term of said renewal shall coincide with the service dates as listed on the most recent email confirmation or invoice. Acceptable forms of payment are check and credit cards. The Client agrees to notify Service Provider If service is extended for pet visits and the Client guarantees payment upon return at the same rate for all services provided. There will be a $35 fee charged on all returned checks. The Client balance is subject to a ten percent (10%), or $25 late fee, whichever is greater, if full payment is not received within 14 calendar days of the invoice date.
If Service Provider must take legal action to collect any outstanding balances, and I/We Client are found at fault I/We agree to pay all costs, including attorney’s fees.
Cancellations/Refunds: 48 hours advanced notice is required for cancellations and full refund of services not rendered. Length of service reduction or scope must be made 48 hours prior to the first day service begins to qualify for full reimbursement. If cancellation or service reduction change is made with less than 48 hours notice no reimbursement will be made, however; credit may be applied to future service(s). A 50% charge will apply to cancellations made with less than 24 hours notice. 100% charge will apply for holiday cancellations made with less than 72 hours notice.
Description of Services: I/We Client understand that Service Provider will care for my animal(s) in my absence. This care is valid only for animals and is not provided for persons. This animal care may include the services listed on the attached page(s). Service Provider will make all reasonable efforts to provide for the safety and wellbeing of your animal(s) but makes no guarantees that such efforts will be sufficient in all circumstances. Services by Service Provider are primarily for dogs and cats. Services with regard to other animals in the home are limited. Service Provider will assume no obligation or responsibility for other pets unless mutually agreed upon by Client and Service Provider. If service(s) provided require access to the Client’s home(s), this service agreement allows Service Provider to enter the Client’s home(s) to provide the service(s) listed herein. This service agreement authorizes Service Provider Client agrees to notify Service Provider of any other individuals allowed access to the premises during the time of contracted care. Client waives and relinquishes any and all claims against Service Provider in the case where multiple individuals have access to the premises.
Inclement Weather Policy: Services are provided during all seasons and weather, however; inclement weather conditions may limit access or delay service(s) provided to your pet. Every effort will be made to provide the agreed services. If a local weather emergency is eminent, or dangerous conditions prevent road access, Service Provider will contact Client immediately to advise and make all efforts to arrange alternate care. In the event dog running or walking services cannot be provided due to such conditions, but not limited to; icy roads, heavy thunderstorms, lightening, hail, etc. service(s) will be delayed until service(s) can safely resume. If running and/or walking session cannot be provided due to unsafe outdoor conditions, in-home visit(s) will be supplemented. All service(s) cancelled by Service Provider due to unsafe road conditions will be credited for future service(s).
Key Policy: If access to Client’s home is required, Client agrees to provide two copies of Client’s house key(s) and any other devices, security codes, etc. to gain access and provide care to pet(s). Client may provide keys at the introductory meeting, and Service Provider will store them permanently in our lockbox, coded for identification. If a special trip is required for the primary purpose of picking up or dropping off a key, there will be an additional charge of $10.00 per trip. If Client opts to leave key(s) in a previously established secure location, but the key is not there when Service Provider arrives, an hourly rate of $30.00 is charged for time required gaining access to home. Any locksmith charges are also to be paid by the client.
Pet Safety: Clients are expected to provide a safe, secure and healthy environment for their pets. This includes ensuring that fences, doors, gates, crates, leashes and collars are kept in working condition; that items hazardous to pets (sharp objects, medications, chocolate, etc.) are kept out of their reach; and that waste is not allowed to accumulate excessively in yards, pens or litter boxes. In accordance with Ohio State, Hamilton County and Warren County Law, all dogs must be properly registered and tagged. Any fines incurred for invalid, false or non-registration will be the responsibility of the client. In accordance with local county and township laws, all dogs are to be properly restrained at all times, either by leash or within a fully fenced yard (traditional or electric fence).
Responsibility/Release and Assumption of Risk: Client acknowledges that the Services offered may be an activity in which damage or injury to animal(s) and/or persons may occur. Client will assume full financial responsibility for the actions of their animal(s). I/We Client understand and are aware that the Services described in this Agreement contain inherent risks and dangers which could result in injury and/or damage to and/or by Client’s animal(s) which may arise resulting from, but not limited to, the hazards of all types of traffic, dangerous dogs and animals, interaction with people and other animals, dog aggression, dog attacks, injury to animals or persons, exposure to areas with novel or unfamiliar stimulus, all types of weather and/or unsafe conditions, the hazards of caring for injured, sick or elderly animals, the dangers of civil disturbance, the forces of nature, the negligent or reckless acts or omissions of, and/or the bankruptcy, insolvency or cessation of services by veterinarians, the Service Provider’s employees or its subcontractors. In consideration of, and as part of the payment for the Services provided herein, I/We Client have and do hereby expressly assume all of the above risks. The terms of this agreement shall serve as a release and express assumption of risk for myself, my animal(s), my heirs, assignees, administrators, executors, and all members of my family, including any minors. I have read and fully understand the provisions and the legal consequences of this Release and Assumption of Risk and I hereby agree to all its conditions, especially noting and agreeing to the release of the Service Provider and its agents, employees, officers, directors, associates, affiliated companies, subcontractors, and related individuals to the extent permitted by law, from liability for injury or damage to or by our animal(s), and assume all risks thereof and full financial responsibility for the actions of my animal(s).
Severability: If any provision of this agreement is deemed to be unenforceable for any reason, this will not affect the validity and enforceability of any other provision of this Agreement.
Termination: Either Client or Service Provider has the right to terminate this Agreement at any time by notice to the other. Client acknowledges that Services will cease upon termination of this Agreement.
This Agreement supersedes all other agreements, written or oral, between Client and Service Provider. This contract for services shall be governed by the laws of the State of Ohio and accepts jurisdiction venue in Hamilton County, Ohio.